- Member ID
- #1073
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- City
- Bradford
- State
- PA
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- Vehicle
- 2018 Charger Hellcat
Same size and equivalent grip. Cause I'm about done with MT and their Ray Charles QC.
Ordered 2 radials for drag week. One mounts up and calls for 2.75oz.
2nd calls for 11.5? Flip 180 and calls for 10. Summit does a next day air exchange. It arrives yesterday at lunch.
Replacement tire calls for 11.5...are you fistf&@king me? Break it down and do the wheel only. 1oz direct opposite the stem and laser says she's good.
Mount it back up 180...15.5oz...
Call summit. This dude swears that for tires 20" and larger 15pz is acceptable. I'm like LOLNOPE. MT is a percentage of tire weight and this is Bonkers. I can SEE the high spot on this one. He relents and authorizes a 2nd replacement. Sends return label. Call ends. Email invoice reads ground shipping? Hold up.
Call again. Woman is totally cool with checking into it. Finds the credit exchange might hold it up so a brief hold and she sends it up a level who do I get? The guy from my last call. He's like "I looked it up and you were right sir. So we're good on the return" that's great. I need this priority overnight like the first one. Will it arrive next day? Yes it will the invoice was wrong would you like the updated one? Yes I would. We chat. We're cool. Call ends.
Invoice shows ground again. FML. I had two verbal assurances so we let it rest because sometimes you don't get emails or updates until after the thing leaves the building anyway.
This morning? No text updates. No email. Still shows "ready to ship" - in contrast the first replacement I had all of this information within hours.
So. I'm going to mount up one of my old radials that I know will balance out with less than 6 oz of weight and we're going to send it despite the treadware difference because I don't have a choice at this point.
So after that mile long story what other Tire Alternatives do I have because I'm sick of Ray Charles sticking the fist to me.
Summit has been about as good as they can be throughout the entire ordeal but
EDIT: Mickey Thompson made this right by me and they were under no obligation to do so. We're cool now.
Ordered 2 radials for drag week. One mounts up and calls for 2.75oz.
2nd calls for 11.5? Flip 180 and calls for 10. Summit does a next day air exchange. It arrives yesterday at lunch.
Replacement tire calls for 11.5...are you fistf&@king me? Break it down and do the wheel only. 1oz direct opposite the stem and laser says she's good.
Mount it back up 180...15.5oz...
Call summit. This dude swears that for tires 20" and larger 15pz is acceptable. I'm like LOLNOPE. MT is a percentage of tire weight and this is Bonkers. I can SEE the high spot on this one. He relents and authorizes a 2nd replacement. Sends return label. Call ends. Email invoice reads ground shipping? Hold up.
Call again. Woman is totally cool with checking into it. Finds the credit exchange might hold it up so a brief hold and she sends it up a level who do I get? The guy from my last call. He's like "I looked it up and you were right sir. So we're good on the return" that's great. I need this priority overnight like the first one. Will it arrive next day? Yes it will the invoice was wrong would you like the updated one? Yes I would. We chat. We're cool. Call ends.
Invoice shows ground again. FML. I had two verbal assurances so we let it rest because sometimes you don't get emails or updates until after the thing leaves the building anyway.
This morning? No text updates. No email. Still shows "ready to ship" - in contrast the first replacement I had all of this information within hours.
So. I'm going to mount up one of my old radials that I know will balance out with less than 6 oz of weight and we're going to send it despite the treadware difference because I don't have a choice at this point.
So after that mile long story what other Tire Alternatives do I have because I'm sick of Ray Charles sticking the fist to me.
Summit has been about as good as they can be throughout the entire ordeal but
EDIT: Mickey Thompson made this right by me and they were under no obligation to do so. We're cool now.
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