Happy with the car from a speed/power perspective I wanted to do some chassis bracing modifications. I initially ordered some BMR bolt-in subframe connectors and when they arrived all of the hardware was missing. I was baffled why they would ship product the way they did, reached out to them around 4 times to resolve and was crickets. Since they didn't want to resolve I sent the shit back and disputed the charge on my CC.
After that experience I thought I would order some stuff from Speedlogix. I ended up getting the front and rear strut tower brace along with some sub frame connectors. WHAT A SHIT SHOW THEY ARE. Do yourself a favor, never order from that terrible place ever. Get some popcorn for this BS. Some of you might have read this on the other forum.....I honestly can't believe there are companies that conduct business like this, my mind is blown. I had heard of horror stories about them second hand from others and went against my better judgement because I felt they had the best designed bracing. What happened over the course of the 3.5 months was them giving me the run around and lying to me. Long story below on my order of their front/rear strut tower braces, subframe connectors, and trans crossmember. Please save yourself the hassle of dealing with them.
July 2 - I place order with them via the phone specifically asking if all items were in stock and was told everything was. I initially wanted the standard rear shock tower brace but switched it to the arched version because the standard wasn't in stock. Shortly after placing the order that day I received a shipping notice that my order was shipped and my credit card was charged in full.
July 7 - The package arrives via UPS, but it it missing 2 items - the front and rear strut tower braces. I wait the rest of the day thinking they might come later, but nothing else arrives.
July 8 - I notify Speedlogix of the missing items, and they say the front and rear strut tower braces will ship later that week.
July 10 - I install the transmission crossmember and test fit the subframe connectors. I notice an issue with the subframes on the test fit. Basically the passenger side subframe is twisted in a way that doesn't allow it to sit flush in the front and back at the same time. When one side is positioned correctly the other side is cocked. I report the problem w/ pictures and ask to send me another set replace defective ones. They respond back saying that they will look into it.
July 13 - Speedlogix asks for more detailed info about subframe issue. I report back more in depth explanation and draw a diagram as well.
July 14 - I get a response back saying that they will have their "Suspension Engineer" look into it.
July 20 - I ask for an update from them on the subframe connector issue and when the front & rear strut tower braces will ship. Speedlogix says they asked for update from the "Suspension Engineer" and the front & rear strut tower braces should ship later that week. It is now over 2 weeks that the product hasn't shipped when supposedly it was in stock.
July 21-30 - The following day Speedlogix asks to setup call with me & their "Suspension Engineer" to discuss the issues with the subframe connector. I give them my availability on 4 separate occasions over the course of the week. They fail to call me at any of the times I provided. Frustrated by the whole situation I ask for them to cancel my order, send a shipping label so I can return the parts I do have, and not be charged a restocking fee on the parts I was returning.
July 31 - With no response from Speedlogix I ask to cancel my order a 2nd time. They try to save face and in the morning asks again to have a call with their "Suspension Engineer" later that day. I gave them my availability for the afternoon, neither Speedlogix or their "Suspension Engineer" ever calls.
August 1 - I ask Speedlogix to cancel my order for a 3rd time. Magically the "Suspension Engineer" calls me a couple of hours later. Turns out that their "Suspension Engineer" is the guy who started Razor's Edge Motorsports. Turns out the guy is a pretty cool dude and tells me that he sold the rights to the products to Speedlogix, but still manufacturers the product for them. We discuss the situation with the subframe connector and he says can take back the subframes if they are not correct, no issue to ship me out a new set. I also ask why they would be out of the front & rear strut tower braces and he says that they shouldn't be. He mentions that he has shipped them a bunch of those over the past few weeks that were powdercoated in wrinkle black (which is what I ordered).
August 3 - Speedlogix offers me an alternative product, but only for the rear strut tower brace. They cannot provide me an update on the front strut tower brace.
August 4 - Thinking about switching up the rear strut tower brace to get it sooner, I ask for update on the front strut tower brace shipping. Speedlogix is unsure and says they will contact the powdercoating facility.
August 6 - With no update again, I ask for them to cancel my order for a 4th time. They respond back saying they will have product tomorrow to ship, but if I want to cancel my order I will have to pay a 20% restock fee and shipping for items to come back. They will only accept the product back if it is uninstalled and in new condition.
August 7 - Fed up with the situation and tired of being lied to/getting the run around I file a dispute with PayPal. They receive the notification and ask me to cancel the dispute saying that if I cancel the dispute they will refund me my money on the front & rear strut tower braces
Really? Now you want to refund me my money for product you have not shipped.
August 11-18 - Over the course of the next week I they continue to try and get me to resolve the dispute without PayPal. It is funny that suddenly they want to listen to my refund request when I take it to this level. I escalate it to a claim with PayPal.
August 19-October 11 - I go through the long arduous process of the PayPal claim. I end up having to ship the product back to Speedlogix on my dime, but I am refunded in full.